Overview of Forum:
Join us in delivering Extraordinary Outcomes™ through investment.
Forum Asset Management is a North American investor, developer, and asset manager with a 28-year track record of delivering long-term value through real estate, private equity, and infrastructure investments. We are a purpose-driven firm committed to sustainability, responsible investing, and making a positive impact in the communities where we invest.
With over $3 billion in AUM, Forum is one of Canada’s most dynamic investment platforms. In 2024, we completed the country’s largest real estate transaction through our acquisition of Alignvest Student Housing, making us the largest owner and developer of Purpose-Built Student Accommodation (PBSA) in Canada. Our open-ended Real Estate Income and Impact Fund (REIIF) is now over $2.4 billion, backed by a $3.5 billion development pipeline that spans coast-to-coast.
Forum is also building one of the fastest-growing self-storage platforms in Canada, focused on acquiring, developing, and operating institutional-grade storage facilities in undersupplied urban markets.
Our growth is fueled by our ability to identify structural real estate themes and deliver strategies that balance income, impact, and long-term value creation.
Forum is a values-led, high-performance organization. We embrace agility and innovation, and we strive to foster a team culture grounded in integrity, collaboration, humility, and results.
Position Overview:
Forum is seeking a proactive and service-oriented IT Support Manager to ensure our technology environment runs seamlessly, securely, and intelligently. This high-trust role is the primary in-house point of contact for technical support, Microsoft 365 and Azure administration, onboarding and offboarding, and AI-enabled workflow improvements.
This is a hands-on, in-office role with high visibility. You will work closely with our external Managed Service Provider (MSP) for all network and server infrastructure matters, serving as the on-site liaison without hands-on configuration responsibilities. Your focus will be on delivering outstanding user support, optimizing systems, and enabling the tools our people need to succeed.
Key Duties and Responsibilities:
End-User & Device Support
- Provide proactive and responsive first-line support across Forum’s hybrid environment (Windows, macOS, iOS) to reduce downtime and improve productivity.
- Set up and configure employee laptops, phones, and accessories.
- Lead onboarding and offboarding, ensuring secure account and device provisioning/decommissioning.
- Deliver high-touch, discreet technical support for executives and leadership.
- Maintain and troubleshoot office A/V systems and conference room technology.
Microsoft 365 & Azure
- Administer Microsoft 365, including: SharePoint site management and permissions, Microsoft Teams collaboration and telephony, Outlook, OneDrive, and Intune mobile management.
- Manage Azure Active Directory identities, conditional access, and related policies.
- Support the adoption of AI tools to streamline IT support, enhance collaboration, and automate routine tasks.
MSP Coordination
- Act as the on-site point of contact for the MSP, facilitating access, coordinating troubleshooting, and escalating issues as needed.
- Provide hands-on assistance (e.g., equipment resets, physical checks) under MSP direction.
- Maintain a high-level understanding of infrastructure concepts to aid in triage and communication – without performing engineering or configuration work.
Security & Continuity
- Ensure implementation of MFA, endpoint protection, and secure access protocols.
- Partner with the MSP to validate that backups, business continuity measures, and endpoint protections are active and functional.
- Handle all confidential data and access to sensitive systems with the highest discretion.
Procurement & Vendors
- Manage procurement of IT hardware, software, and peripherals.
- Negotiate contracts to optimize value and cost-efficiency.
- Track and manage Microsoft 365 and third-party software licensing and renewals.
Planning & Documentation
- Maintain IT policies, setup guides, onboarding/offboarding checklists and escalation procedures.
- Negotiate contracts to optimize value and cost efficiency.
- Track and manage Microsoft 365 and third-party software licensing and renewals.
Candidate Profile:
- 5+ years in IT support or operations in a mid-sized or professional services environment.
- Proficiency in Microsoft 365 and Azure, including SharePoint, Teams, Intune, and Azure AD.
- Strong hardware troubleshooting skills across laptops, mobile devices, peripherals, and A/V systems .
- High-level understanding of networking and server concepts (without hands-on engineering responsibility).
- Exceptional communication and interpersonal skills: calm and professional under pressure.
- Proven ability to operate in a confidential, high-trust role supporting executives and leadership.
- Strong organizational and prioritization abilities.
- Self-starter with a continuous learning mindset and openness to emerging AI tools.
- Proven track record in contract negotiation and vendor management.
- Familiarity with cybersecurity best practices, compliance, or risk management frameworks.
- Experience in regulated industries such as asset management, financial services, or real estate.
